![]() Please let me know if you have additional questions or concerns. Our technical support team has the tools available to review your account in a secure environment and can investigate this issue's strange behavior. However, if you have tried this and it's still not working for you, then I recommend contacting our technical support team, as mentioned by my colleague above. I've included links to all supported browsers below that contain the steps to clearing the cache. ![]() Over time, these files can become outdated and corrupted, causing issues like the one you're experiencing with the Preview and Print button. Web browsers collect cache (cookies) to save time when loading repetitive data and images. To clarify, have you tried clearing the cache from your browser, as mentioned by one of our users above? If not, I recommend giving that a try. I'm just one post away if you need a hand with running your financial reports or any QuickBooks Online related. Visit our Expenses and vendors page for more insight about managing your vendor transactions. To ensure we address your concern on time, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturday. For more details, see Support hours and types article. You also have the option to click Message an agent if you want a chat agent instead.Provide a short description or tell us specifically how we can help you, then click Let's talk.This feature is designed to be an easier and faster way for customers to contact support. You can also request a call back from our representatives. They'll pull up your account in a secure environment and investigate what's causing this issue. In this case, it would be best to contact our Customer Support Team. I've checked on our end and thre's no reported issue about this one. Yes, you are right, we need to access the Preview and print tab in order to download the check as a PDF file. I appreciate you for performing the recommended troubleshooting steps and providing us a screenshot. I understand it can get frustrating going through multiple troubleshooting steps and none of them work, JosephF.
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